Okendo Reviews
Collect and showcase high-impact social proof that builds trust and drives conversions.
By Amanda and 17 others18 authors142 articles
Getting Started
Welcome to Okendo! Here's your guide to onboarding your Okendo account.
Activating Your Okendo PlanHow to activate a billing plan with Okendo.
Importing Reviews Using the Okendo Import TemplateBest practices and tips for importing reviews using the Okendo reviews import template
Importing Q&A using the Okendo Import TemplateBest practices and tips for importing Q&As using the Okendo Q&A import template.
Displaying Reviews
Choose from a range of customizable widgets to showcase reviews & UGC on your site
Installing Okendo on Shopify Online Store 2.0How to install Okendo on Shopify's new theme architecture
Setting up Okendo Reviews on Shopify Vintage ThemesSet up your Shopify vintage theme to include Okendo reviews widgets
Creating a Dedicated Reviews PageHow to create a dedicated reviews page to show all your reviews in the one place
Add A Reviews Carousel To Your PagesHow to add a reviews carousel to your homepage or another page
Adding a Media Carousel to Your StoreAdd a sliding media carousel to your store, displaying User Generated Content from your reviews
Add a Media Grid to your StoreAdd a Media Grid to your store as a showcase of User Generated Content provided by your product reviewers
Add a Reviews Badge to your StoreAdd a small graphic showing your store's average star rating and total number of reviews, to increase trust and shopper confidence
Translate Okendo to another languageChange the language of the widgets, emails and review capture form to French, Spanish, German and many others.
Enabling review translation for multiple languagesAllow customers to translate and read reviews, summaries and keywords in their preferred language.
Collecting Reviews
Make the most of our powerful email engine
Collect Reviews using Shopify Customer Account ExtensionsLeverage extensions in Shopify Customer Accounts, to collect reviews
Testing the Review ProcessSee what your customers will experience by leaving a test review
HTTP Block for SequencesSend data for shoppers eligible for a review request to a custom URL.
Moderating Your Reviews
Guides to help get the most out of our review moderation system
Getting Started With Review ModerationHow to publish and reject reviews, or set up auto-approve to do it for you.
Moderating Review Media & Profile PicturesHide photos or videos attached to a review without rejecting the whole review
Reply to your customer reviewsIncrease customer trust and engagement with personalized responses to reviews.
Moving Reviews to Another ProductMove a single review or all reviews from one product to another product
Using the Review TimelineSee all of the events related to a review to help understand the reward and moderation processes.
How does review syncing between stores work?Explains how Okendo Reviews mirrors reviews between identical products in different stores.
Organize and manage reviews using tagsMore efficiently manage and organize your reviews using Okendo.
Use Shopify product tags to syndicate reviewsUse tags to identify products across multiple storefronts for review syndication
FTC rules regarding reviews and testimonialsEnsure your moderation process complies with FTC regulations
Attributes
Learn how to use Okendo's powerful first-party customer data collection tool
Getting Started With AttributesAn introduction to customer and product attributes in Okendo
Accessories AttributesA collection of possible attributes for accessory type products.
Beauty AttributesA collection of attribute possibilities for beauty products.
Fashion AttributesA collection of attribute possibilities for fashion products.
Food AttributesA collection of attribute possibilities for food products.
Shoes AttributesA collection of attribute possibilities for shoes.
Skincare AttributesA collection of attribute possibilities for skincare products.
Rewards
How to set up rewards and understand when and how they are issued
Rewarding Reviews with Shopify CouponsUnderstand how and when Okendo generates coupons for your reviewers
How To: Check if a Customer Received a RewardQuickly find a specific review and confirm whether or not the customer was rewarded for their review
Reporting & Analytics
Customize and generate reports to better understand the feedback from your customers
Grouping
Group similar products together to show grouped reviews on-site
Understanding Okendo GroupsWhat are Okendo Groups and when should I use them?
Creating GroupsCreate groups and set them up to display reviews from multiple products on your product pages
Assigning Products to a GroupManually add products to a group or set up Okendo to automatically do it for you
Reviews Integrations
Learn how to connect Okendo Reviews with a variety of other apps and services
Integrating Reviews with BrazeSend review event emails with Braze Canvas
Send Review Data with WebhooksHow to utilize webhooks to send event data from Reviews to external platforms.
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Marketing Channels
Leverage customer-generated content in Google, Facebook and Instagram.