Okendo Reviews

Collect and showcase high-impact social proof that builds trust and drives conversions.

Welcome to Okendo! Here's your guide to onboarding your Okendo account.

Activating Your Okendo PlanHow to activate a billing plan with Okendo.

Importing Reviews Using the Okendo Import TemplateBest practices and tips for importing reviews using the Okendo reviews import template

Importing Q&A using the Okendo Import TemplateBest practices and tips for importing Q&As using the Okendo Q&A import template.

Onboarding Guides - Start here to get Okendo set up_{3 articles}

Brand & design your customer touchpoints_{3 articles}

Optimize your reviews program_{2 articles}

Displaying Reviews

Choose from a range of customizable widgets to showcase reviews & UGC on your site

Installing Okendo on Shopify Online Store 2.0How to install Okendo on Shopify's new theme architecture

Setting up Okendo Reviews on Shopify Vintage ThemesSet up your Shopify vintage theme to include Okendo reviews widgets

Creating a Dedicated Reviews PageHow to create a dedicated reviews page to show all your reviews in the one place

Add A Reviews Carousel To Your PagesHow to add a reviews carousel to your homepage or another page

Adding a Media Carousel to Your StoreAdd a sliding media carousel to your store, displaying User Generated Content from your reviews

Add a Media Grid to your StoreAdd a Media Grid to your store as a showcase of User Generated Content provided by your product reviewers

Add a Reviews Badge to your StoreAdd a small graphic showing your store's average star rating and total number of reviews, to increase trust and shopper confidence

Translate Okendo to another languageChange the language of the widgets, emails and review capture form to French, Spanish, German and many others.

Enabling review translation for multiple languagesAllow customers to translate and read reviews, summaries and keywords in their preferred language.

Summaries & KeywordsUsing AI for review summaries and keywords on your PDP_{8 articles}

Widget PlusYour reviews, your way. Personalize the look and feel of Okendo's widgets to showcase reviews & UGC _{14 articles}

Collecting Reviews

Make the most of our powerful email engine

Collect Reviews using Shopify Customer Account ExtensionsLeverage extensions in Shopify Customer Accounts, to collect reviews

Testing the Review ProcessSee what your customers will experience by leaving a test review

EmailsSetting up your emails for review collection_{4 articles}

Collect Reviews Using SequencesCapture reviews from your customers when you set up a sequence_{5 articles}

Styling the Enhanced Review Capture FormPersonalize the Review Capture Form to capture more reviews from customers_{5 articles}

Moderating Your Reviews

Guides to help get the most out of our review moderation system

Getting Started With Review ModerationHow to publish and reject reviews, or set up auto-approve to do it for you.

Moderating Review Media & Profile PicturesHide photos or videos attached to a review without rejecting the whole review

Reply to your customer reviewsIncrease customer trust and engagement with personalized responses to reviews.

Moving Reviews to Another ProductMove a single review or all reviews from one product to another product

Using the Review TimelineSee all of the events related to a review to help understand the reward and moderation processes.

How does review syncing between stores work?Explains how Okendo Reviews mirrors reviews between identical products in different stores.

Organize and manage reviews using tagsMore efficiently manage and organize your reviews using Okendo.

Use Shopify product tags to syndicate reviewsUse tags to identify products across multiple storefronts for review syndication

FTC rules regarding reviews and testimonialsEnsure your moderation process complies with FTC regulations

Attributes

Learn how to use Okendo's powerful first-party customer data collection tool

Getting Started With AttributesAn introduction to customer and product attributes in Okendo

Accessories AttributesA collection of possible attributes for accessory type products.

Beauty AttributesA collection of attribute possibilities for beauty products.

Fashion AttributesA collection of attribute possibilities for fashion products.

Food AttributesA collection of attribute possibilities for food products.

Shoes AttributesA collection of attribute possibilities for shoes.

Skincare AttributesA collection of attribute possibilities for skincare products.

Q & A

Adding Questions & Answers to Your StoreBuild shopper confidence by publishing Q&As by adding a Q&A widget

Moderating & Responding to QuestionsLearn how to moderate questions that are received via the Q&A widget and how to respond to submitted questions

Rewards

How to set up rewards and understand when and how they are issued

Rewarding Reviews with Shopify CouponsUnderstand how and when Okendo generates coupons for your reviewers

How To: Check if a Customer Received a RewardQuickly find a specific review and confirm whether or not the customer was rewarded for their review

Reporting & Analytics

Customize and generate reports to better understand the feedback from your customers

Performance DashboardsMeasure ROI with Google Analytics to see how Okendo's reviews widget positively impact your store's performance_{9 articles}

Optimizations

Reviews: Metrics & Optimizations

Grouping

Group similar products together to show grouped reviews on-site

Understanding Okendo GroupsWhat are Okendo Groups and when should I use them?

Creating GroupsCreate groups and set them up to display reviews from multiple products on your product pages

Assigning Products to a GroupManually add products to a group or set up Okendo to automatically do it for you

Marketing Channels

Leverage customer-generated content in Google, Facebook and Instagram.

Facebook_{3 articles}

Google_{6 articles}