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Creating a Product Blocklist for Review Request Emails

Block selected products from being included in review request emails

Jonathan Fulcher avatar
Written by Jonathan Fulcher
Updated this week

Normally, Okendo sends a review request email to your customers asking for a review of the products they ordered. However, you may not want to ask for reviews for items, such as gift cards or samples, that a customer purchased.

By setting up a product blocklist, you can block selected products from being included in the review request email.

To create a product blocklist

  1. Open your Okendo app.

  2. Click Settings in the sidebar.

  3. Click Mail.

  4. Click General.

  5. Scroll down to the Product Blocklist section. Click the +Add Products

  6. Select the checkbox next to the products that you want to add to the blocklist.
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    Note: You can also type the product name in the search box to quickly find it in the list.

  7. Click Done to see the blocklist.
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  8. Click Save.

If you wish to add an entire Shopify collection to the blocklist. Please reach out to support@okendo.io

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