Overview
If you run two or more Shopify stores that sell the same products, such as a store for each region, every review you collect can work for all of them. Okendo copies each new review to the matching product in your other stores, so shoppers see more reviews and more social proof whichever store they're browsing. Replies, upvotes and publishing stay in sync, so you manage each review once. Okendo calls this syndication.
Before you begin
đ Review syndication is available on the Power plan and above. View pricing.
To link your stores, contact Okendo Support.
How syndication works
When a customer leaves a review, Okendo checks whether your store has any linked stores. For each linked store, Okendo looks for a product that matches the reviewed product. A product is a match if:
The product's variant SKU has a single match in the linked store. If the linked store has more than one product variant with the same SKU, no match is found.
The product handle matches between the two stores.
The products share a common identifier tag.
đĄ The product handle is the last part of a product page URL. For example, the handle for https://example.com/products/example-product is example-product.
When Okendo finds a match, it copies the review to the other store and shows it on both. Changes to the review, such as replies, upvotes or publishing, stay in sync between the stores.
Check if a review is syndicated
A syndicated review shows a Syndicated badge when you moderate it.
View your syndicated stores
To see which stores you're syndicating reviews to:
Your linked stores are listed.
If syndication isn't set up yet, you'll see this message instead. Contact Okendo Support to get started.
