Syndicating product reviews across multiple storefronts allows you to better utilise your content from multiple markets and helps to build customer trust.
Okendo simplifies the syndication process by linking products across storefronts using a unique identifier tag that acts as a common connection between the corresponding products.
💡 Review syndication is available to Okendo Reviews customers on Power, Advanced and Enterprise plans.
In this article, you'll learn about:
Using product tags in Shopify provides an easy way to identify products across multiple storefronts when it is not possible to use more common identifiers such as product handle or variant SKU.
💡 Learn more about review syndication and sharing reviews across storefronts.
Tag format for syndicating reviews
Tags used to link products across different storefronts must follow a specific format
_okendo:syndication_key:ProductName
When using tags for syndication, you must ensure the same tag is applied to each relevant product across storefronts.
Example:
Product A on Store X:
_okendo:syndication_key:pine_tar_soapProduct A on Store Y:
_okendo:syndication_key:pine_tar_soap
Things to note while adding the tags:
Double-check that the tags are identical across stores to ensure proper syndication.
The tag value should be unique for each product group but consistent between linked products.
Adding syndication tags in Shopify
From your Shopify admin, go to Products and click into the product that you want to syndicate.
In Product Organization, add your tag following the format _okendo:syndication_key:ProductName in the Tags field and click Save.
Repeat for each storefront where you want reviews to syndicate.
Activating syndication using tags
Once you have added tags across all the relevant products, contact the support team by emailing support@okendo.io.
In the email include:
Details of the storefronts involved
Confirmation that tags have been applied correctly.
⚠️ Once the support team has received your request they will asses and follow up via email with next steps.
Troubleshooting review syndication using tags
Can I syndicate imported reviews?
Can I syndicate imported reviews?
Yes, syndication using tags works for all review channels including imported reviews.
Does the verified status impact review syncing?
Does the verified status impact review syncing?
No, the verified status does not impact review syndication.
How long does the syndication process take?
How long does the syndication process take?
Once the support request is submitted, our team will assess what is required and will respond with the estimated timeframes and next steps for activation. This step may take up to 48 hours.
Can I change syndication tags later?
Can I change syndication tags later?
Yes, but any changes must be updated across all relevant storefronts, and a new request must be submitted to the support team to update your account.