Table of Contents
⚠️ Ensure you have first installed the Q&A widget. Without this step, shoppers will not be able to submit questions.
Question Moderation
To moderate questions, navigate to Reviews > Questions > Moderation. Below is a screenshot of the Question moderation menu and the components of the question card.
Status Filter: Select whether to show Pending, Published, or Rejected Questions.
Product Filter: Use this to show questions for a select product or multiple products.
Display: Toggle between an expanded or collapsed view
Product Name: This displays the name of the product for which the question was submitted.
Asked By: This shows the name and email of who submitted the question.
Question: The content of the question submitted.
Add Answer: This opens the window where you can reply to the question. We'll cover this in detail below.
Publish/Reject Buttons: Select "Publish" to make the question visible to shoppers on your storefront, or select "Reject" to keep the question from appearing on your storefront.
Responding to Questions
To respond to questions, select the Add Answer button. Below is a screen capture and breakdown of the Answer window.
Type your reply in the text box.
Select the Visible to shoppers option if you would like the reply to appear on your storefront under the question.
If the Visible to shoppers option is selected, the the green button will dynamically change to say Publish Question and Notify {Name}. This means the question will both be published to your storefront and an email response will be sent to whomever asked the question.
If the Visble to shoppers option is not selected, the green button will say Save and Notify {Name}. This means the response will not be published to your storefront, but there will be an email sent to whomever asked the question.