Okendo

Let customers leave product reviews straight from their Shopify customer account.

Collect reviews using Shopify customer account extensions

See what your customers will experience by leaving a test review

Testing the Review Process

Send data for shoppers eligible for a review request to a custom URL.

HTTP Block for Sequences

Drive review volume by activating Shopify's customer account experience.

Turn your customer account pages into a review channel

Control how review requests are sent for bundled products: collect feedback for the bundle, its individual items, or both.

Collecting reviews for bundled products

Stephen Dundas

Simon Mainwaring

Jonathan Fulcher

Make the most of our powerful email engine

Collecting Reviews

Learn how to create your first email in Okendo

Getting Started with Emails

Choose which emails your sequences send, and set the active email Okendo sends for replies, coupons and other events.

Using your emails

Replace okendo.io with your store's email domain, so every review request and sender detail carries your brand.

Send emails from your own domain

Enable customers to submit product reviews directly from their email. No redirects, no friction.

Collect reviews directly from customers' inboxes using In-Mail

Setting up your emails for review collection

Emails

Learn how to setup and use sequences to send review request emails

Creating and starting sequences

Time review requests so customers have their order in hand before you ask for a review.

Send a review request email after an order is delivered

Block selected products from being included in review request emails

Creating a Product Blocklist for Review Request Emails

Get the most out of the mail history page by viewing historical sends, detailed event history and learning how to resend an email

Using The Mail History View

Discover when emails in a sequence are due to be sent and get an updated status of orders as they move through a sequence.

Using The Sequences Mail Queue

Matt Goodman

Capture reviews from your customers when you set up a sequence

Collect Reviews Using Sequences

Explore some of the style settings available with the Response Form

Exploring Response Form Style Settings

Generate auto-styled colors and apply them across your Response Form

Auto-Styling Your Response Form

Make the review process your own by customizing the Response Form

Customizing the review process

Set up this page to gather additional feedback or give customers an opportunity to shop your top-rated products

Configuring the Post-Review Page

Understand how each style setting works in the Response Form

Style Settings Glossary

Amanda Calderon

Personalize the Review Capture Form to capture more reviews from customers

Styling the Enhanced Review Capture Form

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Create your workspace and invite the people you work with.

Set up your account

Build your first workflow and watch it run end to end.

Ship something

Connect the tools your team already uses to bring data in.

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A quick lap of the product so you know where everything lives.

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In this prototype demo, invite teammates from workspace settings, then choose the access each teammate needs before sending the invitation.

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