Collecting Reviews
Make the most of our powerful email engine
By Stephen and 6 others7 authors19 articles
Collect Reviews using Shopify Customer Account ExtensionsLeverage extensions in Shopify Customer Accounts, to collect reviews
Testing the Review ProcessSee what your customers will experience by leaving a test review
HTTP Block for SequencesSend data for shoppers eligible for a review request to a custom URL.
Turn Your Customer Account Pages Into a Review ChannelDrive review volume by activating Shopify’s customer account experience.
Collecting reviews for bundled productsControl how review requests are sent for bundled products — choose whether to collect feedback for the bundle, its individual items, or both.
Emails
Setting up your emails for review collection
Getting Started with EmailsLearn how to create your first email in Okendo
Using Your EmailsLearn how your emails can be used in sequences and how to set an email as active and ready to send
Send Emails From Your Own DomainUse your own custom email address to send emails to your customers
Collect reviews directly from customers' inboxes using In-MailEnable customers to submit product reviews directly from their email. No redirects, no friction.
Collect Reviews Using Sequences
Capture reviews from your customers when you set up a sequence
Creating and starting sequencesLearn how to setup and use sequences to send review request emails
Sending a Review Request Email After a Order is DeliveredHow to configure a Sequence to send a Review Request Email after a order is delivered
Creating a Product Blocklist for Review Request EmailsBlock selected products from being included in review request emails
Using The Mail History ViewGet the most out of the mail history page by viewing historical sends, detailed event history and learning how to resend an email
Using The Sequences Mail QueueDiscover when emails in a sequence are due to be sent and get an updated status of orders as they move through a sequence.
Styling the Enhanced Review Capture Form
Personalize the Review Capture Form to capture more reviews from customers
Exploring Response Form Style SettingsExplore some of the style settings available with the Response Form
Auto-Styling Your Response FormGenerate auto-styled colors and apply them across your Response Form
Customizing the Review ProcessMake the review process your own by customizing the Response Form
Configuring the Post-Review PageSet up this page to gather additional feedback or give customers an opportunity to shop your top-rated products
Style Settings GlossaryUnderstand how each style setting works in the Response Form