A review request that arrives before the order does gets ignored, or gets a review about shipping instead of your product. Time your review requests from the delivery date, so customers have their products in hand and have had time to use them. You'll ask at the moment they're most able to tell other shoppers what they think.
✅ Before you begin
Delivery-based review requests are available on the Growth plan and above.
Track your packages through Shopify or the AfterShip integration, so Okendo knows the delivery date.
Set the wait time after delivery
Go to Okendo Admin > Mail > Sequences. New to sequences? See Creating and starting sequences.
Click the first wait block in the sequence.
Select Delivery.
Set the Wait Time After Delivery.
💡 If an order isn't tracked and the delivery date is unknown, Okendo schedules the email using the Wait Time After Fulfilment If Delivery Unknown value instead.