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Customizing the review process

Make the review process your own by customizing the Response Form

Written by Simon Mainwaring

Overview

Give customers a review form that looks and feels like your store. The Response Form captures a review in a single step, and you can style it with over 55 settings or use Auto Style to apply your brand colors automatically. The form has 3 pages:

  • Review

  • Enhance

  • Post-Review

Before you begin

šŸ’” Moving from the Legacy Review Capture Form? Most of your style settings transfer to the Response Form automatically. See Moving to the Response Form.

  • Review the Style Settings Glossary to understand what each style setting changes on the Review, Enhance and Post-Review pages.

Open the Response Form

  1. Go to Okendo Admin > Reviews > Response Form. The Review Capture page appears.

    You can click a setting category to start styling the form and then move through the Review, Enhance, and Post-Review tabs to see how your changes will look on the live Response Form.

    šŸ’” The preview shows your changes, but you can't submit a test review from here. To see what customers experience, see Testing the Review Process.

Allow customers to upload media and use social media to log in

By default, the Response Form allows your customers to include photos or videos and use their social media logins when submitting their reviews. These settings appear on both the Review and Enhance pages.

  1. Click General on the Review Capture page.

  2. Toggle these settings off to disable them or on to enable them:

    • Allow Social Login

    • Capture Photos or Videos

    • Skip the Enhance Page

    • Hide Okendo Branding. Changing this setting requires the Power plan and above.

  3. Click Save Changes.

Add your store's logo to the form

  1. Click Header on the Review Capture page.

  2. Click Choose Image and upload your image.

  3. (Optional) Select an option in the Layout drop-down list.

  4. (Optional) Hover over the Logo Width field to show the up and down arrows, then adjust the width.

  5. (Optional) Enter a URL in the Link to Page field to link the header image to a page in your store.

  6. Click Save Changes.

Style your Response Form

Every styling setting is optional, so change only what you need.

šŸ’” Use Auto Style to apply a set of colors across the whole form before you fine-tune individual settings. See Auto-Styling Your Response Form.

  1. Click Styling on the Review Capture page.

  2. Do any of the following:

    1. Modify a color. Use the Hex color picker or enter a new Hex code in the field provided within the picker.

    2. Change the look of the Agree & Submit and Submit buttons. In addition to changing the colors of the buttons, you can switch the text to uppercase or lowercase in the Text Transform drop-down list and add a border around the buttons using the Border Width field.

    3. Select a new font. Pick a new font in the Font Family drop-down list under General.

    4. Change the look of fields and boxes. Use the Border Style drop-down list to make all box and field corners rounded or squared. This setting is under General.

    5. Hide the congratulations emoji (šŸŽ‰). Under Rewards, toggle Show Congratulations Emoji off to remove it from the Enhance and Post-Review pages.

  3. Click Save Changes.

Select a product to preview your changes

Different products have different attributes, so the Response Form can look different from one product to the next. To preview the form for another product, click the product button in the Review Capture Preview area.

Customize the Post-Review page

A customer reaches the Post-Review page after they submit a review. These style settings apply to this page:

  • Header Image

  • Star color

  • Border Style

  • Show Congratulations Emoji

  • Font Family

  • Primary Text Color

  • Secondary Text Color

  • Border Color (under General and Input Components)

You can also configure the modules on the Post-Review page. See Configuring the Post-Review Page.

FAQs & Troubleshooting

Q: What photo formats can customers upload?

A: Customers can upload photos in JPEG, PNG, HEIC or HEIF format, including photos taken on an iPhone. Okendo converts HEIC and HEIF photos to JPEG, so they display correctly in your review widgets and in the Okendo admin. These formats apply on the Review and Enhance pages, and when customers add media to a review they've already submitted.

Q: What video formats can customers upload?

A: Videos can be MP4, MOV, M4V, WebM, MKV or AVI, including videos recorded on an iPhone. Okendo converts every video to MP4 and WebM so it plays in any browser.

Q: Why don't some customers see a preview of their photo?

A: Some desktop browsers can't show a photo preview before the review is submitted. The upload still works, and the photo displays normally once the review is submitted.

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