Getting Started With Coupons

Incentivize and reward customer for leaving reviews

Norma Cooper avatar
Written by Norma Cooper
Updated over a week ago

Offering coupons to your customers are a great way to entice them to submit a review after they purchase your products and to motivate them to include photos and videos with their reviews.

In this article, you'll learn about:

Types of coupons

Okendo includes the following coupon types, each customizable to fit your needs:

  • Submits Review and Uploads Video

  • Submits Review and Uploads Photo

  • Submits Review and Links to Social Profile

  • Submits Review

Okendo assigns a priority to each coupon type, rewarding customers based on the content of their reviews. If a customer qualifies for more than one coupon, they will receive only the highest priority coupon.

For example, if a customer submits a review with both a video and an image, they will receive a coupon code for the "Submits Review and Uploads Video" coupon type, as it has the highest priority.

How to set up your coupons

You can configure each coupon type to meet your criteria for rewarding customers. Follow these steps to set up your coupons:

  1. Configure Your Coupons: Determine your discount type, value, expiration date, and minimum purchase amount.

  2. Set Up Your Reward Coupon Email: Okendo will automatically send this email to customers when they earn a reward. The email includes their unique coupon code.

Editing a Coupon

To edit a coupon:

  1. Click the edit icon on the coupon to display the popup.

  2. Configure the type of coupon offered, expiry, minimum purchase amount, applicable products, and the coupon value.

  3. The description is automatically generated based on the coupon value, but it can be personalized to include your own text. Make sure to include the coupon value so that reviewers know what the coupon does.

Coupon Email

A coupon email containing a unique coupon code will be automatically sent to reviewers who meet the conditions you've set up for earning a coupon reward.

Only customers reviewing via a review request email will be rewarded with a coupon, so you must first set up a sequence to ask for reviews. See our guide on Getting Started With Sequences to set up a sequence.

To edit the reward coupon email:

  1. Go to Mail > Mail Templates > Review Coupon Email.

  2. Click the pen icon to edit.

  3. Edit as desired, and save changes.

Response Form

After configuring your coupons, a rewards banner will appear on the Response Form, showing customers what they can earn by submitting a review or more. To preview the rewards banner, navigate to Reviews > Response Form. Learn more about the Response Form here.

Important Notes

You can only utilize one reward type within the Okendo app. If you choose to use coupons, you cannot use loyalty points simultaneously.

Additionally, each coupon is randomly generated from Shopify and can only be used once by the customer.
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