Incentivise customers more effectively by allowing them to redeem discounts on subscription products by configuring Okendo rewards to support subscription discount coupons in Shopify.
❗️You must have a subscription product available for sale in your catalogue to enable subscription discounts on your account.
🔔 Okendo leverages Shopify's discount mechanism behind the scenes to power the experience, implying that all of Shopify's rules and restrictions around discount codes apply as they are.
In this article, you'll learn about:
Supported subscription services
Okendo natively supports discount coupons for several subscription services, though some services, such as Recharge, require integration.
Refer to the table below for compatibility and functionality in Okendo and Shopify.
❗️Some providers do not support applying Shopify-generated discount codes to existing subscription orders.
Application | Shopify checkout compatibility | Shopify coupon & portal compatibility | Support for new subscription orders | Support for existing subscription orders |
Bold | 🟢 | 🔴 | 🟢 | 🔴 |
Loop | 🟢 | 🟢 | 🟢 | 🟢 |
Smartrr | 🟢 | 🟢 | 🟢 | 🟢 |
🟢 | 🟢 | 🟢 | 🟢 | |
Skio | 🟢 | 🟢 | 🟢 | 🟢 |
Yotpo Subscriptions | 🟢 | 🟢 | 🟢 | 🟢 |
Recharge | 🟢 | 🟢 | 🟢 | 🟢 |
OrderGroove | 🟢 | 🔴 | 🟢 | 🔴 |
1 Requires duplicate coupons to be added to Bold
2 Requires Recharge integration to sync Shopify coupons
3 Does not offer an option to use coupons in the portal
Configuring your account for subscription discounts
❗️ Additional Shopify permissions are necessary to allow Okendo to generate subscription discount codes and for customers to apply discount codes on subscription orders.
Step 1: Navigate to Settings > Rewards to enable additional Shopify permissions.
🔔 Additional settings for subscription discount codes but be configured for each individual product within Okendo.
Step 2: Configure rewards within each Okendo product to make Okendo-generated discount codes applicable on subscription orders.
For Reviews, navigate to - Reviews > Rewards > Coupons > Edit
**Skip this step if using Okendo Loyalty for rewards
For Referrals, navigate to - Referrals > Settings > Rewards
For Loyalty, navigate to - Loyalty > Point Rules > Redeem Rewards > Edit
**Repeat for each reward rule
For Quizzes, navigate to - Quizzes > {edit Quiz} > Configure > Rewards
For Surveys, navigate to - Surveys > Channels > {select channel} > {edit Survey} > Rewards
🔔 Okendo discount code settings mimic those within Shopify. To learn more about how Shopify discounts work, refer here
Setting subscription limits
When using subscription rewards, you can limit the number of recurring payments the reward is applied using one of the following options:
Label | Definition |
Limit discount to first payment | The discount will only be applied to the next recurring payment once. |
Limit discount to multiple recurring payments | The discount will be applied once to each "x" number of recurring payments. |
Discount applies to all recurring payments | The discount will be applied once to each recurring payment for the lifetime of the subscription. |
🔔 Enter the number of times a reward should be applied in the "Number of Recurring Payments" field. Anything greater than two or more will result in multiple payments having a reward applied.
Completing the steps above will enable your customers to apply Okendo discount codes at Shopify's checkout on one-time and subscription purchases.
Tracking discounts in Shopify
Once subscription discounts are enabled, you can track discount codes and usage directly within Shopify. You can learn more about Shopify discounts here.
🔔 All Okendo generated discounts are prefixed with "OKR".
