Okendo's reports allow you to access your customers' feedback across a specific time period, product groups, and product attributes. You can choose from the following reports to run, save, or download:
Tracks the number of review request emails you sent to customers and if they took action with emails and submitted reviews
Displays the average star rating of reviews received over a given time
Displays the number of reviews received within a specific amount of time and their respective star rating
Analyzes the language within your customers' reviews and shows how many contained positive, negative, mixed, or neutral sentiments
Shows all the orders where a customer redeemed a coupon and the dollar amount
To generate a report
Open your Okendo app.
Click Reports in the sidebar.
Click the tab for the report you want to generate.
Define the date range and grouping order for the report output.
Apply a filter to tailor the data that you see on the report.