Integrating Attentive with Okendo enables you to send review requests via text message and email to customers who have opted into receiving text messages while continuing to target other customers with review request emails.
💡 The Attentive integration with Okendo works across multiple products in Okendo's platform, including Reviews, Loyalty, Referrals, Quizzes and Surveys.
In this article, you'll learn about:
Authorizing Okendo to access Attentive
Open Okendo and navigate to Settings > Integrations > Email & SMS > Attentive
Click Connect.
Sign in to Attentive and click Authorize.
You will now be redirected back to Okendo.
Sample event data
After you install Attentive, Okendo sends a test payload to Attentive with a data sample that allows you to create your initial Journey's in Attentive. You can view all the events and properties sent to Attentive here.
Using Attentive with Okendo products
Depending on the Okendo product, you must complete some additional steps to start using Attentive and Okendo together.
⚠️ Attentive requires the user to set up automations, called Journeys, to trigger specific flows from Attentive.
Reviews
Build a journey in Attentive to receive review requests and reminders from Okendo, and then create a sequence in Okendo to send review requests via SMS or email, depending on the customer's preferred method of communication.
Loyalty
Build a Loyalty Journey in Attentive; you will then need to disable email sending for Loyalty from Okendo.
Quizzes
Referrals
Build a Journey in Attentive to trigger referral emails before disabling sending referral emails from Okendo.
Surveys
Okendo events and property data sent to Attentive
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Additional Review attributes
Customer
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Recipient
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| Referral Rejected events are not currently available
Recipient Event
Referrer Event
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| Quiz with Recommended Products 0: {"question":"Preferred brewing method?","answer":"Pour over"} 1: {"question":"Roasts you enjoy","answer":["Light", "Medium"]} 2: {"question":"Do you brew while camping?","answer": "No"}
Quiz with Redirect URL 0: {"question":"What Size shirt are you?","answer":"Small"}
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Customer profile attributes
There is no "event" name for these properties because we update the Attentive customer's attributes directly
Description | Property |
Okendo general properties |
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Additional customer profile properties will be sent to Integrations based on the properties set up by merchants. These will be prefixed with Okendo for example "'Okendo Shirt Size': Medium" could be one of these profile properties.
❗️Attentive has a limitation on creating customer profile attributes where the value is not a simple string or number. Any "complex" properties like an object or list are not allowed by Attentive.