You will need to have the Klaviyo integration enabled in your Okendo app before you are able to use Okendo metrics to build Klaviyo flows. You can reference our help article here to set up your Okendo <> Klaviyo integration.

Set your Flow Trigger

⚠️ Note: If you are working with a Customer Success Manager, they are able to clone a pre-built flow for you to customize.

Create a new flow in Klaviyo using the “Created Okendo Review” metric as the flow trigger.

⚠️ Note: If you'd prefer to only include 1 or 2 rated reviews, you can add a trigger filter to your flow trigger using the "Rating" dimension.

Next, drag and drop a time delay into your flow. A time delay may make these emails seem less automated to your customers.

Add Trigger Splits

Use a Trigger Split where your dimension is "Rating", change the "Type" from "Number" to "Text" and then select "4" from the available list. Add an "Or" condition, select "Rating" as the dimension once again but this time select "5" from the available steps.

On the "Yes" path of this Trigger Split, drag and drop a new email. This email will be sent to all customers that have left a 4 or 5 star review.

On the "No" path of this Trigger Split, drag and drop another Trigger Split but this time set your "Rating" to be "3". On the "Yes" path of this second Trigger Split, drag and drop a new email. This email will be sent to all customers that have left a 3 star review,

On the "No" path of this second Trigger Split, drag and drop another Trigger Split and set your "Rating" to be "1" or "2". On the "Yes" path of this third Trigger Split, drag and drop a new email. This email will be sent to all customers that have left a 1 or 2 star review.

Your finished flow should look similar to the below after following these steps.

Configure Your Emails

Your emails can be configured like any other email in Klaviyo. Feel free to use an existing email template or start from scratch.

Set Your Flow Live

Change your email status from “draft” to “live” to start automating post-review communications to your customers!

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