Shopify Flow is Shopify's automation platform. With Okendo connected, you can build workflows that respond to customer actions across Reviews, Loyalty, Quizzes, and Surveys — without writing custom code.
💡Before building workflows, make sure you have the Shopify Flow app installed on your store.
In this article, you will learn about;
What you can do with Shopify Flow and Okendo
Okendo exposes triggers and actions in Shopify Flow for each of its products. You can use these to automate tasks across your marketing stack, loyalty program, and support tools — all based on real customer behavior.
Common use cases include:
Sending Slack notifications when a review or survey response is submitted
Awarding loyalty points when a customer completes a quiz
Creating support tickets in Gorgias when a low NPS score is received
Setting or adjusting a customer's VIP tier based on external campaign logic
Tagging customers in Shopify after they respond to a quiz or survey
Available triggers and actions by product
Reviews
Okendo Reviews exposes the following trigger in Shopify Flow:
Trigger | Description |
Okendo Review Created | Fires when a customer submits a review. Includes rating, review content, reviewer details, sentiment, media count, and approve/reject links. |
Loyalty
Okendo Loyalty exposes the following triggers and actions:
Trigger | Description |
Loyalty Customer Status Changed | Fires when a customer's loyalty program status changes (Enrolled, Pending, or Blocked). |
Loyalty Points Adjusted | Fires when a customer's points are adjusted outside of a standard earn or redemption. |
Loyalty Points Earned | Fires when a customer earns loyalty points. Includes action, description, and points earned. |
Loyalty Points Redeemed | Fires when a customer redeems loyalty points. Includes coupon code, expiry, points spent, and store credit amount. |
Loyalty VIP Tier Changed | Fires when a customer's VIP tier changes. Includes old tier, new tier, tier expiry, and whether it was an upgrade. |
Action | Description |
Set VIP Tier | Sets a customer's VIP tier directly from a Shopify Flow workflow. Useful for campaign-based tier promotions outside of standard loyalty rules. |
Quizzes
Okendo Quizzes exposes the following trigger:
Trigger | Description |
Quiz Response Created | Fires when a customer submits a quiz. Includes quiz name, email, coupon code (if applicable), and date created. |
⚠️ The Quiz Response Created trigger requires an email address — anonymous quiz responses do not fire the trigger. Shopify Flow also checks for new quiz events every 5 minutes, not in real time.
Surveys
Okendo Surveys exposes the following triggers:
Trigger | Description |
Okendo Survey Response Created | Fires when a customer submits a survey response. Includes survey name, email, achieved reward, and date created. |
Okendo NPS Survey Response Created | Fires when a customer responds to an NPS question. Includes survey name, email, NPS question, and score (0–10). |
Set up a workflow
Open the Shopify Flow app from your Shopify Admin.
Select Create workflow.
Add a trigger — search for Okendo to see available triggers.
Add conditions (optional) to filter by survey name, score, quiz name, or other variables.
Add one or more actions — for example, send a Slack message, create a Gorgias ticket, or award Okendo Loyalty points.
Select Turn on workflow when you're ready.
💡 For a step-by-step example using the Okendo Review Created trigger, see Shopify Flow and Okendo Reviews: Slack notification example.
Product-specific guides
For detailed setup instructions and example workflows for each product, see:
FAQs
Q. How do I find Okendo triggers in Shopify Flow?
A. When building a workflow, select Add trigger and search for "Okendo." All available Okendo triggers will appear.
Q. Does Shopify Flow work with all Okendo products?
A. Shopify Flow is available for Reviews, Loyalty, Quizzes, and Surveys. Referrals does not currently expose triggers or actions in Shopify Flow.
Q. Can I use Okendo triggers with any Shopify Flow action?
A. Yes — Okendo triggers work with any action available in Shopify Flow, including Slack, Gorgias, Klaviyo, and Shopify-native actions.