You can utilize Shopify Flow to create automated workflows based on Okendo Loyalty events. This article will detail the available events that can be used as triggers in Shopify Flow. Ensure that the Shopify Flow app is installed on your store before proceeding.
In this article, you'll learn about:
Okendo Loyalty Trigger Details
Loyalty Customer Status Changed
This event is triggered when a customer's loyalty program status changes. It contains the following variables:
Variable | Description |
The customer's email address. | |
Status | The new status of the customer in the loyalty program. Value will be one of |
Loyalty Points Adjusted
This event is triggered when a customer's loyalty points are adjusted outside of earning or redeeming. It contains the following variables:
Variable | Description |
Amount | The amount by which the points were adjusted (positive for increase, negative for decrease). |
Description | A description of why the points were adjusted. |
The customer's email address or empty if unavailable. |
Loyalty Points Earned
This event is triggered when a customer earns loyalty points. It contains the following variables:
Variable | Description |
Points Earned | The number of points earned by the customer. |
Action | The action that triggered the points earning event. |
Description | A description of why the points were earned. |
The customer's email address or empty if unavailable. |
Loyalty Points Redeemed
This event is triggered when a customer redeems loyalty points. It contains the following variables:
Variable | Description |
Coupon Code | The coupon code received for the redemption, if applicable. |
Coupon Description | The description of the coupon code received for the redemption, if applicable. |
Coupon Expiry Date | The expiry date of the coupon code received for the redemption, if applicable. Formatted as ISO 8601 in UTC. |
Points Spent | The number of points redeemed by the customer. |
Store Credit Amount | The store credit amount awarded to the customer, if applicable. Formatted as currency. |
Description | A description of the redemption. |
The customer's email address or empty if unavailable. |
Loyalty VIP Tier Changed
This event is triggered when a customer's loyalty VIP tier changes. It contains the following variables:
Variable | Description |
Is Tier Upgrade | Whether the tier change was an upgrade (true) or a downgrade (false). |
New Tier | The name of the new VIP tier. |
Old Tier | The name of the previous VIP tier. |
Tier Expiry Date | The expiry date of the new tier or empty if not applicable. Formatted as ISO 8601 in UTC. |
The customer's email address or empty if unavailable. |
How to Configure Flows
To learn more about using these events in Shopify Flows, follow the instructions in this article.
If you have any specific questions or need further assistance, feel free to reach out to our support team.