Okendo's integration with Google Analytics (GA4) offers a seamless connection between your GA4 data and Okendo's built-in dashboard. This integration empowers you to gain valuable insights into how customer interactions with Okendo's review widgets influence critical e-commerce metrics. The in-built Okendo dashboard serves as a centralized hub for visualizing and analyzing this data.
The dashboard tracks these metrics and displays the corresponding values:
Conversion Rate
Revenue
Transactions
Average Order Value (AOV)
To learn more about the definitions of the metrics, refer to this help article. The widget also tracks on-screen widget time, which can be read about here.
Setting up the Okendo GA Dashboard
Pre-requisite : Shopify Admin Configuration
Go to the Shopify Admin for the store.
Navigate to Google & YouTube under the Sales channels heading
Check to see that a Google Analytics 4 property is connected in the store, as shown below. If the heading states “Your Google Analytics property”, then a property is already connected.
If there is no property connected, select a property from the dropdown and select Connect. Note: If a Google Account is not yet connected to the Shopify store, follow these steps here
Okendo Configuration
Open your Okendo admin.
Navigate to Widgets (Settings > Widgets).
Select Global Site Tag (gtag.js) or Google Tag Manager (if you're unsure, select gtag.js).
ℹ️ If using Google Tag Manager, refer to this help article to complete a few extra steps.
Next, navigate to Integrations (Settings > Integrations).
Select Connect and login with your preferred Google account.
Select the properties you wish to sync data from in the list and click Save.
Navigate to Google Analytics Dashboard (Insights > Google Analytics).
Select a GA property and configure the data range as required to view your data.
Wait 48 - 72 hours for the data to sync. Please note that if Global Site Tag or Google Tag Manager weren't selected prior to enabling the integration, the report will need a few weeks to collect the data.
Note: If a page appears saying "This app is blocked", refer to this troubleshooting article.
