Filtering Reviews with Free Text Search

Personalize your shoppers' experience with Free Text Search for reviews

Amanda Calderon avatar
Written by Amanda Calderon
Updated over a week ago

Influence your shoppers' buying decisions by giving them the ability to search your reviews to find specific information about your products. Free Text Search allows your shoppers to find exactly what they're looking for by filtering your reviews with keywords. By typing three characters into the Free Text Search field, your shoppers can narrow down the reviews to see just the ones with relevant information to give them the confidence to make a purchase. Your shoppers can also combine their Free Text Search with other filters, such as Attributes and Star Ratings, to give them even more personalized search results.

And you don't have to worry about misspelled words or partial words used in a review. Okendo's Free Text Search performs a fuzzy match on the title and body of a review to make sure your shoppers see matches to their inquiries.

Free Text Search is available if you're using Widget Plus widgets and appears in the Filters section of your Reviews Widget.

Note: You must enable Filters in your Reviews Widget to show the Free Text Search field. Go to Displays > Reviews Widget > Reviews List and select an option in the Filters drop-down list (under Controls).

To show or hide the Free Text Search field:

  1. Open up your Okendo app.

  2. Go to Displays > Reviews Widget > Reviews List.

  3. Toggle on to show the Free Text Search field in your Reviews Widget or toggle off to hide it.

  4. Click Save Changes.

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