The Coupons tab gives you visibility on how customers are engaging with coupons that are given as an incentive to write a review. Along with the usage rate you can track the total value of used coupons helping you understand the cost of incentivising review generation.
In this article you will learn about:
In your Okendo admin panel, navigate to the Products tab by going to Reviews > Performance > Coupons
Coupons key metrics
At the top of the Coupons report, you’ll see two key metrics. These are calculated across the selected products in the time period.
💡 Changing the time period or the selected products will update the key metrics to reflect the new selection.
Metric | Description |
Coupon Orders | The number of orders that have had a coupon used at checkout. |
Coupon Order Value | The total value of orders that had a coupon used at checkout. |
Coupon Usage Value | The total value of coupons used at checkout. |
Coupon Orders chart
The Coupon Orders chart track the number and value of orders that had coupons redeemed at checkout over time.
💡 You can toggle between the count and the value of coupon orders.
Export Coupon data for deeper analysis
You can export the metrics behind the Coupon tab for further analysis. Exports allow you to:
Download Coupon metrics for reviews
Compare Coupon across different timeframes
Conduct your own analysis using spreadsheets or BI tools