A shareable link gives you the flexibility to distribute your survey across email, SMS, and social media. After you create a survey, you can add it to the Shareable Link Channel to create a link to send to your customers or post on your social media channels.

You can also create two separate shareable links for a single survey to test which one works better. You can post the links to different channels (email, SMS, or social media) to see which one gets more responses.

Before you begin

You'll need to create a survey before you can add it to any survey channels. Click here to learn more.

Create a shareable link survey

Go to Surveys > Channels > Shareable Link.
Click the + Add Survey button.
Select a survey in the Survey Questions drop-down list.
Enter a Description.
This internal-only name appears in the Survey List on the Shareable link page.
Enter a Page Title.
This name appears when you share this link on social media.
Toggle Require customers to provide email address to enforce customers to provide their email address before submitting a survey. If the setting is turned off, the email address question can be manually included in the survey but will be skippable.
Toggle on the Show logo on questions to display your brand's logo at the top of the survey. To learn how to add your logo, click here.
Configure Rewards to incentivize your customer to complete this survey.
Add an Intro page and configure how it will look.
Set up your Outro Page.
Click Add.

Copy the shareable link

After you complete the steps above, Okendo automatically takes you back to the Shareable Links page. In the URL field, click the link icon button to copy the new shareable link.

Supported query string parameters

Email address

The shareable link URL supports the addition of a query string with email parameter in the following format:

https://test.oken.do/935yv1u9?email=EMAIL_ADDRESS

Replace "EMAIL_ADDRESS" with the actual email address you want to include in the query string. The email entered will be automatically collected in the survey after the link is clicked.

Net Promoter Score (NPS)

If the first question in your survey is an NPS question, a query string parameter 'q1' can be added to the URL in the following format to pre-fill the answer option:

https://oken.do/9cwclmr?q1=8

In the example above, '8' will be pre-filled as the NPS answer option. Values supported range from 1 - 10. If you have the capability to build an email template with selection buttons for each score option, the values can be passed through to the query string. A customer’s selection should click through to the survey with their chosen score pre-filled.

Preview your shareable link survey