A post-review survey, which appears after the customer submits a review, enables you to learn what your customers liked (and disliked) about their shopping experience at your store. You can use this information to reduce friction and improve the overall buying journey for your customers.
In this article, you'll learn how to:
Create a post-review survey
Set display conditions
Customize the Intro page
Customize the Outro page
Before you begin
You'll need to create a survey with defined questions before you can add it to any survey channels. Click here to learn more.
Preview your survey as you make changes
The interactive preview not only shows you what your survey will look like but also how it will work when your participant takes the survey. You can click through each question to test your survey. And each time you add a new question, the preview automatically refreshes and takes you back to the first question to run through the whole survey.
Create a Post-Review survey
Go to Surveys > Channels > Post-Review in your Okendo app.
Click + Add Survey.
Select a survey in the Survey Questions drop-down list.
Enter a Description.
Click Add to save your changes.
Set display conditions
The display conditions determine who will see your post-review survey, where it will appear on the page, and how often it will appear to your customers.
Click the Conditions tab.
In the Who drop-down list, select a condition that customers must meet to see your survey.
In the How Often drop-down list, select an option to set how many times your customer will see your survey. A post-review survey can be configured to display either for One response per Customer or One response per Review.
Continue to configure rewards and customize the Intro and Outro pages.
Click Add.
Customize the Intro page
Invite your customers to take your survey with an Intro page. The Intro page is the first page they will see when they begin a survey and you can configure it to show a welcome message.
Click the Intro Page tab.
Add a Title and a Subtitle (which is optional).
Change the Button Text.
Add your company logo or another brand image to your survey by selecting an option in the Image Type drop-down list.
Do one of the following:
If you want to customize the Outro page, continue to the next section.
If you're finished making changes, click Add.
Customize the Outro page
Thank you customers for providing their insights with a personalized message on the Outro page. The Outro page is the last page they'll see when they complete the survey. You can configure this page to display a thank you message and a button that links to a page on your store's site.
Click the Outro Page tab.
Add a Title and a Subtitle (which is optional).
Select an option for the Button Type. For example, you can configure the button to link to a page in your store when clicked.
Change the Button Text to match your store's voice and tone.
Add your company logo or another brand image to your survey by selecting an option in the Image Type drop-down list.
Do one of the following:
If you want to customize the Outro page, continue to the next section.
If you're finished making changes, click Add.
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