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Send an Abandoned Cart Survey
Amanda Calderon avatar
Written by Amanda Calderon
Updated over a week ago

Want to increase conversion and improve your shoppers' experience at your store? Use Okendo's pre-built template to quickly and easily ask shoppers that abandoned their carts why they didn't complete their purchase.

Note: We recommend that you distribute your survey by email. To do this, we'll show you how to add your abandoned cart survey to the Shareable Link channel and create a unique URL to send to your shoppers.

In this article, you'll learn how to:

Create an abandoned cart survey

  1. Open your Okendo app.

  2. Go to Surveys > Survey List.

  3. Click the + Create New button.

  4. Scroll down and select the Abandoned Cart template.

  5. Click Continue.

  6. (Optional) Modify the pre-defined questions. You can:

    • Add or delete options

    • Change the options text

    • Add new questions

    • Update the conditions

  7. Click Save and Continue.

Add your survey to the Shareable Link channel

You can refer to these instructions to add your survey to the Shareable Link channel. After you complete these steps, Okendo Surveys automatically generates a URL that you can send to your customers.

Viewing the results of your abandoned cart survey

To see the results of your survey, go to Surveys > Survey List and then click your abandoned cart survey to see its Details page.

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