When a customer submits a review that meets the rating threshold or negative sentiment criteria set during integration, Gorgias automatically creates a ticket for it. You can use pre-made Gorgias macros with Okendo tags to moderate these reviews and send that information back to Okendo.
In this article, you'll learn about:
Pre-made Gorgias macros with Okendo tags
A macro in Gorgias automates your work by providing pre-made responses for specific actions. We've created macros in Gorgias to help moderate or reply to Okendo reviews. These macros use Okendo tags to pass actions back to Okendo.
Pre-made Macros and Associated Okendo Tags:
Macro name | Okendo tags added to macro |
Okendo: Private review reply / Reject |
|
Okendo: Public review reply / Publish |
|
Okendo: Private review reply / Publish |
|
Insert a Gorgias macro to send information back to Okendo
Log into Gorgias.
Open an Okendo Reviews ticket.
Select one of the three pre-made macros.
Type your reply to the customer.
Click Send.
Add one-off Okendo tags to a reply
You can add one-off Okendo tags when managing Okendo review tickets in Gorgias. The tags determine what information Gorgias sends back to Okendo about a review.
Note: These tags can be used without adding a macro to the ticket.
Log into Gorgias.
Open an Okendo Reviews ticket.
Click the + button at the top of the ticket to add a tag.
Type "okendo" in the search bar.
Select a tag from the list. Gorgias automatically adds the tag to the ticket.
Available Tags:
okendo publish review
okendo reject review
Click here to learn more about Okendo tags in Gorgias.
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