All Collections
Okendo Reviews
Setting up the Okendo Sidebar Widget in Gorgias
Setting up the Okendo Sidebar Widget in Gorgias

Use the sidebar widget to quickly summarize the actions taken on a ticket

Amanda Calderon avatar
Written by Amanda Calderon
Updated over a week ago

When you integrate Gorgias with Okendo, you automatically have access to the Okendo sidebar widget, which displays a variety of insightful information related to the ticket itself and the customer who submitted the review. You may find this information helpful when determining the best way to respond to a ticket.

You can use the Okendo sidebar widget to:

  • View the last 5 reviews submitted by a customer

  • See aggregate customer data, such as their average review rating, sentiment, recent Q&A.

  • See a quick summary of the ticket, including rating and sentiment

  • Read any replies sent to the customer

Related articles

Did this answer your question?