Overview
Customers often make the same points about a product in different words. Reviews Keywords finds those themes for you: Okendo tags each review with keywords from its content, then groups them into up to 7 keyword topics per product.
Before you begin
đ Reviews Keywords is available on the Growth plan and above. View pricing.
To show keyword topics in the Reviews widget on your store, use Widget Plus for the Reviews widget.
What Reviews Keywords do for you
Find key themes fast: AI picks out the most relevant keywords from your reviews, so you don't have to read them all.
Help shoppers find relevant reviews: shoppers filter reviews by keyword topic to see feedback on what matters to them.
Understand your products better: the topics in Okendo Admin show how customers describe and discuss each product.
Start deeper analysis: use topics as a starting point to spot trends, sentiment and areas to improve.
Where Reviews Keywords appear
On your product pages: keyword topics show in the Reviews widget, where shoppers click a topic to filter reviews. Topics also show in the widget's filters when filters are on, and you can add a standalone Keywords widget to any page: see Adding Keywords to a page.
In Okendo Admin: see the keywords for each product and each review, with context and sentiment. To use them for analysis, see Using Keywords for reviews analysis.
FAQs & Troubleshooting
Q: Why doesn't my product have any keyword topics?
A: A product needs at least 5 keywords across its reviews before Okendo creates a topic.
Q: Can keyword topics show on a headless store?
A: Yes. With the standard Reviews widget, the Keywords module shows once you add it in Okendo Admin. With a custom widget that uses the Storefront REST API, get keyword data from the Reviews Keywords endpoint.
Q: Can I control how many keyword topics show?
A: Each product gets up to 7 topics. You can show fewer in the Reviews widget's Keywords module and in the standalone Keywords widget, but the filters always show all of them.
Q: Can I edit or moderate keywords and topics?
A: No. Okendo generates both automatically.
Q: When do keywords and topics update?
A: Keywords update in the background as new reviews come in. Topics update when a product's keyword count changes by 30% since the last update on a daily schedule.
Q: Why don't some of my older reviews have keywords?
A: When first enabling the Review Keywords feature, only reviews collected within the last 12 months will have keywords generated retrospectively.
Q: Can I change the language of keywords and topics?
A: Yes. Change the keyword language in your platform settings, and the topic language in your Reviews Summaries settings.
Q: Can keyword topics be translated?
A: Yes. They use the same settings as review translation: see Enabling review translation for multiple languages.
Q: Why don't keyword topics filter my reviews?
A: Check that the keyword filter toggle is on in your Reviews widget settings.