When you create an Okendo sequence that connects to a journey in Attentive, you can send Email review requests or SMS requests to customers that opted in to receiving text messages.
The sequence can send information for the first five products per order. If you disconnect the Attentive integration, this Okendo sequence stops sending any review requests.
In this article, you'll learn how to:
Before you begin
You need to build a journey in Attentive before you set up an Okendo sequence. For more information, see Building Journeys in Attentive to Send Review Requests.
Create an Okendo sequence that links to an Attentive journey
Open your Okendo app.
In the navigation panel, click Mail, and then click Sequences.
In the upper-right corner, click the New Sequence button.
Under Integrations, select Attentive, and then click Create Sequence.
The default Attentive sequence will have the below flow for the review request:
Customizing the sequence options
If you require the following custom options for the Attentive sequence, contact your Customer Success Manager.
Set up a reminder email to remind customers to submit a review
Set a media reminder email to ask customers to add images or videos to the reviews they submitted