AI Summaries can be generated for products or Okendo Groups. The generated summaries provide a concise description of the content within the most relevant reviews and aim to be a balanced representation of the sentiment. Summaries can be re-generated multiple times to ensure the language and content is acceptable.
In this article, you'll learn how to:
Select products to generate summaries for
Only products with at least 30 reviews can have summaries generated for them to ensure the content is useful and high quality. If products have been added to an Okendo Group and are displaying reviews for the group then generate a summary for the group instead. For products and groups with a high volume of reviews, the latest 100 will be used to generate the summary for maximum relevance.
Summaries will be automatically generated for eligible products and groups when the feature is enabled.
Note: If a product has been added to a group, the review summary that displays will match its "Display reviews from" setting. I.e. If the product displays reviews from the group then the summary will be generated from reviews for the group but if it is set up to display reviews from the product then the summary will only be generated from reviews for the product.
Generate summaries
Follow the below steps to manually generate summaries for eligible products and groups.
Products
1. Navigate to Reviews > Products
2. Click on a product with at least 30 reviews
3. Click on the Reviews tab
4. If a summary has not been generated for a product, click the Generate Summary button. A summary will generate within a few seconds
5. Choose to Accept, Ignore or Regenerate the summary
Groups
1. Navigate to Reviews > Groups
2. Click on a group
3. Click on the Reviews tab
4. If a summary has not been generated for a group, click the Generate Summary button. A summary will generate within a few seconds
5. Accept, Ignore or Regenerate the summary
If a summary has already been generated for a product or group, a pending summary can be generated for comparison by clicking the Regenerate button.
Choose to accept the update and replace the existing summary, ignore the update or regenerate again. To disable a summary for a product, click the Disable button.
If you choose to ignore or regenerate a summary, a feedback window will display asking why you took this action. This feedback will help Okendo continue to improve the quality of the summaries.
Once you have generated summaries, you can add them to your on-site displays.