When integrating Okendo with loyalty programs like LoyaltyLion or Eber, you can effectively incentivize customers to earn rewards by submitting reviews, photos, and videos.
Here's how you can configure rewards in Okendo for your integrated loyalty program:
Open your Okendo app.
Navigate to the "Rewards" section in the sidebar.
Select your preferred loyalty provider from the drop-down list.
Set the point amounts for different actions under the "Number of Points Awarded For" section. For instance:
Adjust points higher for actions like submitting a video to encourage more customer-generated content.
Specify points for submitting reviews, photos, and videos according to your incentive strategy.
Optionally, enter a maximum number of points to cap how many points a customer can earn. Set this field to 0 if you prefer not to impose a maximum limit.
Choose whether to award points per order or per review from the drop-down menu.
Click "Save" to apply your reward settings.
Note: You can only use one type of reward within Okendo at a time. If you opt for Loyalty Points, you cannot simultaneously use Coupons.
Before setting up rewards in Okendo, ensure your loyalty program is integrated properly. Visit Settings > Integrations > Loyalty to learn more about integrating specific loyalty providers like LoyaltyLion, Eber, Smile.io, or Rise.ai with Okendo.
For further assistance, refer to related articles or contact Okendo support for detailed integration instructions.