Rewarding customers with loyalty points for submitting reviews, photos, and videos gives them a reason to engage and drives more high-quality user-generated content. You control the point values for each action, cap earnings if needed, and connect any of Okendo's supported loyalty providers: LoyaltyLion, Eber, Smile.io, and Rise.ai.
⚠️ You can only use one reward type at a time. If you use loyalty points, you cannot also use coupons.
In this article, you will learn about;
💡 Before you start, make sure your loyalty provider is connected to Okendo. Go to Settings > Integrations > Loyalty to connect LoyaltyLion, Eber, Smile.io, or Rise.ai.
Configure loyalty rewards
Open your Okendo app.
Go to Rewards in the sidebar.
Select your loyalty provider from the drop-down list.
Under Number of points awarded for, set point amounts for each action:
Review submission
Photo submission
Video submission
Optionally, enter a maximum number of points a customer can earn. Set this to 0 for no cap.
Choose whether to award points per order or per review.
Click Save.
💡 Award more points for video submissions to encourage more customer-generated content.
Which platforms does Okendo work with?
You can learn more about how specific platforms integrate with Okendo in the following articles: