Overview
Shoppers in your mobile app should see the same reviews that help them buy on your website. Connect Okendo to Tapcart, and the reviews you collect with Okendo appear in your Tapcart app alongside your products. You can also let app shoppers write a review without leaving the app.
Before you begin
Add the Tapcart app to your Shopify store and create a Tapcart account.
Connect Tapcart to Okendo
In Tapcart, go to Integrations.
Scroll down and click Okendo.
Click Connect Integration.
In Okendo, go to Okendo Admin > Settings > Integrations > Credentials and copy your User ID. Tapcart calls this the Subscriber ID.
Back in Tapcart, paste your User ID into the field provided.
Click Save & Enable.
Okendo is now connected to Tapcart. Next, add the Okendo Reviews block to your app so shoppers can see your reviews.
Show reviews in your app
Add the Okendo Reviews block to your product page in Tapcart's App Studio:
In Tapcart, open App Studio.
Go to Screens > Product Details.
In the block list, open the Integrations dropdown.
Drag the Okendo Reviews block to where you want reviews to show.
Click Publish, or save as a draft or schedule it.
Your Okendo reviews now show on product pages in your app, so shoppers see real customer feedback wherever they browse. For more on App Studio, see Tapcart's Okendo guide.
Let shoppers write reviews in your app
Turn on the Write a Review button so app shoppers can leave a review, with photos and videos, from the product page. It's off by default:
In App Studio, select the Okendo Reviews block.
Go to Content > Write a Review and turn it on.
Optionally, set up the empty state that shows on products with no reviews yet.
Click Publish.
When a shopper taps Write a Review, your Okendo review form opens inside the app with the product already filled in. The shopper enters their name and email, or signs in with Facebook or Google, then writes their review.
New reviews from your app arrive in Okendo Admin > Reviews and follow your moderation settings, like any other review.
FAQs & Troubleshooting
Q: Can I tell which reviews came from my app?
A: Not yet. Reviews written in the app use the same Okendo review form as your store, so they show in Okendo like any other review written on your site.
Q: Do reviews written in the app earn rewards or show as verified?
A: Yes, on the same terms as reviews written with the Write a Review button on your store, since both use the same Okendo review form.
Q: Why doesn't a new review show in my app straight away?
A: Reviews from your app follow your Okendo moderation settings. If you moderate reviews before publishing them, a review shows in the app once you publish it in Okendo Admin > Reviews.
Q: Can I show star ratings on collection pages in my app?
A: Not yet. The Okendo Reviews block shows ratings on product pages only.