You will need to have the Klaviyo integration enabled in your Okendo app before you are able to send Okendo collected data into Klaviyo. You can reference our help article here to set up your Okendo <> Klaviyo integration.

Create Your Segment Using Okendo Data

Navigate to the "Lists & Segments" tab in your Klaviyo account on the left side panel and click "Create List / Segment" in the upper right corner. Next, click the "Segment" option on the creation page.

The segment builder allows you to define your segment by adding conditions.

Using Okendo Events

To use Okendo Events, you'll want to select "What someone has (or has not) done" and then use one of the Okendo events such as "Created Okendo Review", "Eligible for Okendo Review Request" or "Ineligible for Okendo Review Request".

Using Okendo Properties

To use Okendo Properties, you'll want to select "Properties about someone" and then choose an Okendo customer property as your dimension. If you are using Okendo Attributes, your customer Attributes will be available to use to create your segment.

Once your segment has been created, click "Create Segment". After a segment is created, you can use it as a database to send highly targeted campaigns.

⚠️ Note: If you're planning on sending a campaign to a segment, please allow time for your segment to populate before scheduling the email.

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