By integrating Okendo with Iterable, you can now leverage Okendo sequences and Iterable journeys to send review requests.
In this article, you'll learn how to:
Build a review request journey in Iterable
Adding content to your review request templates
Before You Begin
You must authorize Okendo to access Iterable before you can build a journey. For more information, see Integrating Okendo with Iterable.
Once you have done this you will need to forward review requests to Iterable. Follow these steps to do this:
Open your Okendo app.
In the navigation panel, click Mail, and then click Sequences.
In the upper-right corner, click the New Sequence button.
Under Integrations, select Iterable, and then click Get Started.
5. The default Iterable sequence will have the below flow for the review request:
6. Adjust the variables on the Recruit block, as required:
Start Date - Orders fulfilled or delivered on or after this date will trigger review requests.
End Date - Orders fulfilled or delivered on or before this date will trigger review requests. Leave blank if you wish to recruit orders indefinitely.
7. Adjust the variables on the Wait block, as required:
Start wait after: Fulfilment (when a order is marked as fulfilled) or Delivery (when an order is marked delivered).
For orders set to start wait times after Fulfilment:
Wait Time for Domestic Orders: The number of days to wait, for orders sent to addresses in your domestic country.
Wait Time for International Orders: The number of days to wait, for orders sent to addresses outside of your domestic country. This time may be longer due to international logistics.
For orders set to start wait times after Delivery:
Wait Time After Delivery: The number of days after a tracked delivery event.
Wait Time After Fulfilment If Delivery Unknown: The number of days after fulfilment, if no delivery events have been received.
8. Once you are satisfied with the settings, select Save Changes.
❗️ Only Start the sequence, once you have set up your review request journey and corresponding template, in Iterable.
Creating a review request journey using the Iterable workflow editor
1. Open Iterable and create a new journey
2. Double click on the Start tile in your new journey and set entry type to ‘Custom Eventʼ and specify event to ‘Okendo Review Requestʼ. Set the maximum entries to ‘Unlimitedʼ and the Simultaneous entries to 'Contacts must finish this journey before starting this journey again.ʼ Click on Update.
3. Drag and drop and email tile from the right sidebar into the journey. Connect the start event with this new email tile by clicking on the circle at the bottom of the event tile and dragging to the email tile.
4. Double click on the email tile and enter the campaign name you desire. Enter a campaign name. Choose a template to start with. Click on the edit button.
5. Click on the design tab. Drag a new row into the template if it is not present. Drag a new text block into the row. Paste the below text into the block:
{{#each Products}}
6. From the Rows tab in the sidebar, drag and drop a row with two content slots into the template. From the content tab, drag an image block into the first of the content slots. Click on the image to open up the content properties in the sidebar. Toggle the slider for dynamic image on. Enter the below text as the Dynamic Url:
{{[Image Url]}}
7. Drag an HTML block into the other content slot of the row. Click on the block to open up the content properties sidebar. Replace the placeholder code with the code below.
<div class="mj-column-px-350 outlook-group-fix" style="vertical-align: middle; display: inline-block; direction: ltr; font-size: 13px; text-align: center; width: 100%;">
<table style="vertical-align: middle;" border="0" width="100%" cellspacing="0" cellpadding="0">
<tbody>
<tr>
<td style="word-break: break-word; font-size: 0px; padding: 10px 25px;" align="left">
<div style="cursor: auto; color: #000000; font-family: 'Helvetical Neue', Arial, sans-serif; font-size: 16px; font-weight: bold; line-height: 22px; text-align: center;">{{Name}}</div>
</td>
</tr>
<tr>
<td style="word-break: break-word; font-size: 0px; padding: 10px 25px; padding-bottom: 0px;" align="left">
<div style="cursor: auto; color: #000000; font-family: 'Helvetical Neue', Arial, sans-serif; font-size: 16px; line-height: 22px; text-align: center;">How many stars?</div>
<p> </p>
</td>
</tr>
<tr>
<td style="word-break: break-word; font-size: 0px; padding: 10px 25px;" align="left">
<div style="cursor: auto; color: #000000; font-family: Ubuntu, Helvetica, Arial, sans-serif; font-size: 13px; line-height: normal; text-align: center;"><a href="{{[Review Rating Urls].[0].Url}}"><img style="border: none; ;outline: none; text-decoration: none;" src="https://d3hw6dc1ow8pp2.cloudfront.net/emails/review/star-hollow-ffb829-ffffff.png" alt="1 Star" width="20" height="18" /></a> <a href="{{[Review Rating Urls].[1].Url}}"> <img style="border: none; ;outline: none; text-decoration: none;" src="https://d3hw6dc1ow8pp2.cloudfront.net/emails/review/star-hollow-ffb829-ffffff.png" alt="2 Star" width="20" height="18" /></a> <a href="{{[Review Rating Urls].[2].Url}}"> <img style="border: none; ;outline: none; text-decoration: none;" src="https://d3hw6dc1ow8pp2.cloudfront.net/emails/review/star-hollow-ffb829-ffffff.png" alt="3 Star" width="20" height="18" /></a> <a href="{{[Review Rating Urls].[3].Url}}"> <img style="border: none; ;outline: none; text-decoration: none;" src="https://d3hw6dc1ow8pp2.cloudfront.net/emails/review/star-hollow-ffb829-ffffff.png" alt="4 Star" width="20" height="18" /></a> <a href="{{[Review Rating Urls].[4].Url}}"> <img style="border: none; ;outline: none; text-decoration: none;" src="https://d3hw6dc1ow8pp2.cloudfront.net/emails/review/star-hollow-ffb829-ffffff.png" alt="5 Star" width="20" height="18" /></a></div>
</td>
</tr>
</tbody>
</table>
</div>
8. Click on the design tab. Drag a new row into the template. Drag a new text block into the row. Paste the below text into the block:
{{/each}}
9. Click on Save design, then click on preview to see your changes.
If you have any specific questions or need further assistance, feel free to reach out to our support team.