Occasionally, customers may need help in finding high-quality reviews that offer detailed, first-hand information or quality videos and images about products. Featuring specific reviews to be shown at the top of your review list is a great way to help address this problem.
❗️Featured Reviews requires the Widget Plus reviews widget. Please contact customer support for help migrating to Widget Plus.
🔔 Featured Reviews currently works with the Reviews widget (PDP) and the Reviews Carousel widget. Learn more about enabling these widgets with Featured Reviews.
In this guide, you will learn how to;
Featured reviews
With the Featured Reviews First option configured, customers will be given a new default sort option of Featured.
This sort option will display all reviews that have been tagged with a relevant tag sorted to the top of the review list and descending chronologically before the non-featured reviews are displayed.
💡 If a customer changes the sort option from Featured First to any one of the other sorting options, then the featured reviews will no longer be displayed first in the review feed.
To help customers identify reviews that have been featured, a featured review will display a Featured tag at the bottom of the review.
💡 You can style the Featured tag using custom CSS. Learn more here.
Enabling featured reviews
The functionality for displaying featured reviews is configured directly through the widget controls in your Okendo admin panel.
🔔 Show Featured Reviews First currently works with the Reviews Widget and the Reviews Carousel, allowing you to use different tags for each widget.
To configure the Reviews Widget, go to Reviews > On-Site Displays > Reviews Widget > Reviews List
To configure the Reviews Carousel, go to Reviews > On-Site Displays > Reviews Carousel > General
Toggling Show Featured Reviews First to the on position will allow you to select a tag to identify featured reviews.
🔔 Tags must be created before they appear in the featured first tag dropdown. Learn more about managing and creating tags.
❗️Tags for identifying featured reviews will be published and made available through the Okendo Public API. It is recommended that you do not use sensitive tags/naming conventions for tags used with the featured review functionality.
Featured reviews will display a list of the relevant reviews that have been tagged and then by Newest First.
You can use the Secondary Sort function to determine how any non-featured reviews will display after your featured reviews.
💡You can use the same tag or a different tag in each widget.
🔔 Sorting logic
Newest First: Sort reviews chronologically with the most recent first.
Media First: Sort reviews with media to the top, descending with media to no media chronologically.
Most Helpful First: Sort reviews by the number of helpful votes, descending high to low chronologically.
Highest Rated First: Sort reviews by star rating (high to low), descending by rating chronologically.
Removing or changing featured tags
In either widget, navigate to the tag selector and click the X of the tag you want to remove from being used for identifying featured reviews.
🔔 Removing a tag from the featured review identifier field does not un-publish the tag.
Styling the featured badge on featured reviews
You can override the default badge styling of featured reviews using custom CSS.
.okeReviews .oke-footerBadges .oke-tag {
// CSS goes here for pill background color and text color
}
.okeReviews .oke-footerBadges .oke-tag svg {
stroke: //your custom stroke color goes here to change the icon color
}
e.g.
.okeReviews .oke-footerBadges .oke-tag {
background-color: #ff0000;
color: #ffffff;
}
.okeReviews .oke-footerBadges .oke-tag svg {
stroke: #ffffff;
}
Produces