Integrating Braze with Okendo enables you to send review requests via various channels to customers who have opted into the campaign while continuing to target other customers with review request emails.
π‘ The Braze integration with Okendo works across multiple products in Okendo's platform, including Reviews, Loyalty, Referrals, and Quizzes.
In this article, you'll learn about:
Authorizing Okendo to access Braze
Open Okendo and navigate to Settings > Integrations > Email & SMS > Braze
Add the API Endpoint and API Key on the portal. You can find more information on how to get your Braze API Key in the Braze API Guide.
Click on Save after adding the API details.
π‘ To update the API information, disconnect using the Disconnect button, add new API details, and Save.
Advanced Settings
The external_id
field used to identify the user associated with each event can be configured. Toggle on Use Shopify Customer ID for Braze user identification to associate the field with Shopify Customer IDs. Otherwise toggle it off to associate it with each user's email address.
Sample event data
After you install Braze, Okendo sends a test payload to Braze with a data sample that allows you to create your initial Canvas in Braze. You can view all the events and properties sent to Braze here.
Using Braze with Okendo products
Depending on the Okendo product, you must complete additional steps to use Braze and Okendo together.
Reviews
Loyalty
Quizzes
Referrals
Event variables that Okendo sends to Braze
Event name | Properties |
| Event Properties is_recommended: true // Additional Review attributes
Customer Properties okendo_average_review_rating: 4 |
| locale: en |
| Recipient event customer_role: recipient
Referrer Event customer_role: referrer |
| locale: en |
| coupon_code: OKR0-00000-TEST |
| date_redeemed: 2024-08-12T05:35:55.144Z |
| Recipient Event customer_role: recipient
Referrer Event customer_role: referrer |
| No properties for this event |
| points_earned: 30 |
| points_spent: 100 description: Coupon Used coupon_code: 00000000-0000-0000-0000-000000000000 coupon_description: Sample Coupon |
| earning_period_end: 2025-06-19T02:44:44.415Z |
| adjusted_amount: 42 |
| Quiz with Recommended Products 0: {"question":"Preferred brewing method?","answer":"Pour over"}
Quiz with Redirect URL 0: {"question":"What Size shirt are you?","answer":"Small"} |
| review_request_id: 00000000-0000-0000-0000-000000000000 review_request_id: 00000000-0000-0000-0000-000000000000 |