The Reviews AI Summaries moderation queue allows you to review and manage summaries that are either pending or already published for products, in one place. This feature saves you time by eliminating the need to visit individual products and groups to check their summary statuses.
In this article, you'll learn about:
Using the moderation queue
How to access the moderation queue
Navigate to Reviews > Summaries from the sidebar.
By default, all pending summaries for products and groups will be displayed.
If a summary has already been published, it will appear below the pending summary for comparison. The available actions are:
Update: Click to publish the pending summary, replacing the existing one.
Ignore: Click to skip the pending summary.
Regenerate: Click to generate a new summary.
When you ignore or regenerate a summary, a pop-up will appear, allowing you to provide optional feedback. This feedback helps Okendo improve the accuracy and quality of summaries.
Viewing published summaries
Click the Status filter in the top-left corner and select Published.
Use the Regenerate button next to a published summary to create a new version, if needed.
Searching summaries
Use the search bar in the top-right corner to find summaries matching specific keywords. Summaries with content matching the search terms will be displayed.
Performing bulk actions
You can apply actions to multiple summaries at once to save time:
Click the Select Multiple button.
Select the summaries you want to manage.
Use the Publish or Ignore buttons to apply the chosen action to all selected summaries in bulk.
Viewing analyzed reviews
The side panel provides key information about each summary, including:
Product or group name
Average review rating
A link to the analyzed reviews contributing to the summary
Use the toggle to expand or collapse this side panel.
How to view analyzed reviews
Click the link to the analyzed reviews in the side panel.
A pop-up will display all relevant reviews, giving you insight into the content and sentiment behind the summary.
For additional context, you can view all reviews for the product by clicking the All Reviews link in the pop-up window.
Working through summaries
Continue reviewing and managing pending summaries until you reach the end of the moderation queue. This ensures that all summaries are up-to-date and accurately represent the customer reviews.