Before you can view your customers' profile data, you'll need to sync your customer data in Shopify with your Okendo account. Keep in mind that depending on the amount of customer data you possess, this process may take up to several hours or several days to complete.
To sync your customer data:
Open your Okendo app.
Go to Customer > Profiles from the sidebar.
Click the Please Enable Read Customer Permissions in Shopify link. Okendo redirects you to Shopify.
Click the Update unlisted app button.