When a customer completes a quiz and adds a recommended product to their cart, Okendo automatically updates the cart icon and opens the cart drawer for supported Shopify themes.
However, if your store uses a theme that isn't fully supported, or has additional cart plugins or custom cart integrations, you may need a developer to make a few updates to ensure the cart behaves as expected.
When are additional updates needed?
You may need development help if:
The cart icon isn't updating after a customer clicks "Add to Cart."
The cart drawer doesn't open.
How to fix update issues
Okendo triggers a custom event whenever a product is added to the cart from the quiz results page. Developers can use this event to update the cart UI or open the cart drawer depending on your setup.
For developer instructions and sample code, refer to the technical guide: Installing quizzes with custom carts — Okendo developer docs
If you are looking to hook up your own "add to cart" functions, you should also toggle off the Automatically Refresh Cart setting under Configure > Recommendations Page. This setting allows Okendo to replace cart-related sections like the cart drawer and cart icon so they refresh correctly when a product is added to cart. However, if you're using an unsupported theme, cart customizations, or third-party plugins, this behavior can cause issues with your setup.
Contact our support team if you need further help implementing any of the required changes.