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Resolve Cart Update Issues on Recommendation Pages

Refer to this guide if your cart does not immediately update with products added from a recommendation page.

Adarsh Subramaniam avatar
Written by Adarsh Subramaniam
Updated over a week ago

When a customer completes a quiz and adds a recommended product to their cart, Okendo automatically updates the cart icon and opens the cart drawer for supported Shopify themes.

However, if your store uses a theme that is not fully supported or uses additional cart plugins or custom cart integrations, development assistance may need to make a few updates to ensure the cart updates as expected.

When are additional updates needed?

You might need some development help if:

  • The cart icon isn’t updating after a customer clicks “Add to Cart”

  • The cart drawer doesn’t open

How to fix update issues

We trigger a custom event whenever a product is added to the cart from the quiz results page. Developers can use this event to update the cart UI or open the cart drawer, depending on your setup.

👉 For developer instructions and sample code, refer to our technical guide here:
Installing Quizzes with Custom Carts – Okendo Developer Docs

Contact our support team if you need further assistance in implementing any of the required changes.

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