Sequences is a powerful email engine allowing merchants to automate post-purchase emails to not only increase the number of reviews submitted but also encourage reviewers to leave reviews with images and videos of the products they purchased.

1 - Navigate to the Sequences Pages, using the Menu item in the Okendo admin.

2 - Click the '+ New Sequence' button.

3 - Select the template you would like to use. There are four sequence templates to choose from. A brief overview of each template is below, as well as on the right hand side within Okendo. *Please note, time trigger delays are based on after the order has been labelled as "fulfilled" within Shopify.

  • Single Review Request: Set your time trigger delay, and send one single review request email.
  • Review Request With Reminder: Set your time trigger delay, and send a first review request email. If no review is given then, after the 2nd time trigger delay has elapsed, a second review request email will be sent.
  • Review Request With Two Reminders: Set your time trigger delay, and send a first review request email. If no review is given, then after the 2nd time trigger delay has elapsed, a second review request email will be sent. If still no review is given, then after a 3rd time trigger delay, a 3rd and final review request email will be sent.
  • Review Request With Photo Reminder: Set your time trigger delay, and send a first review request email. Using conditional logic, if no review is given then after the 2nd time trigger delay has elapsed, a second and final review request email will be sent. If a review has been submitted with no media content and is 4 or 5 stars, send a follow-up media request email, inviting them to add an additional photo or video content.

4 - Click 'Create Sequence'.

5 - Your Sequence has been created, you can now edit the email content and properties of the Sequence. See How to Configure Sequence elements for more information.

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