Getting Started With Coupons

Incentivize and reward customer for leaving reviews

Stephen Dundas avatar
Written by Stephen Dundas
Updated over a week ago

Offering coupons to your customers are a great way to entice them to submit a review after they purchase your products and to motivate them to include photos and videos with their reviews.

In this article, you'll learn about:

  • Types of Coupons

  • How to set up your coupons

  • Loyalty integrations

Types of coupons

Okendo includes these coupon types, for which you can customize the settings:

  • Submits review and uploads video

  • Submits review and uploads photo

  • Submits review and links to social profile

  • Submits review

Okendo assigns a priority to each type of coupon, which allows you to reward customers based on what they include in their reviews (content only or content that includes a video or photo). If a customer qualifies for more than one coupon, they'll receive only the highest priority coupon.

For example, if you activate all coupon types and then a customer submits a review with a video and an image, they'll only receive a coupon code for the Submits a review and uploads video coupon type.

How to set up your coupons

You can configure each coupon type to fit your desired criteria for customers earning a reward. Use the following links to learn more about configuring your coupons:

  1. Configure your coupons.
    You can determine your discount type, value, expiration date, and minimum purchase amount.
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  2. Set up your reward coupon email.
    Okendo automatically sends this email to your customer when they earn a reward and it includes their unique coupon code.

Response Form

After you configure your coupons, a rewards banner will appear on the Response Form that shows your customer exactly what they can earn if they submit a review or more. You can also see a preview of the rewards banner by going to Reviews > Response Form. Click here to learn more about the Response Form.

Loyalty Integrations

Do you already use a loyalty and rewards app? Okendo supports several loyalty integrations so let us know so we can help you get set up and integrated! Also, you can go to Settings > Integrations > Loyalty to set up your integration.

Important Note: You can only utilize one reward within the Okendo app.

So, if you've chosen Coupons, you can no longer use Loyalty Points.
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